Return Policy

Last updated: April 26, 2024

Thank you for shopping at SA SUSPENSION PARTS.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SA SUSPENSION PARTS, 72 Portland Ave Hursthill.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by you to purchase Goods from Us.
• Service refers to the Website.
• Website refers to SA SUSPENSION PARTS, accessible from https://sasuspensionparts.co.za/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@sasuspensionparts.co.za
• By visiting this page on our website: https://sasuspensionparts.co.za/contact/
• By phone number: +27 74 263 1570

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Warranty

All goods are covered by a 12-month manufacturer warranty starting from the date of purchase, with the following exceptions:

• Goods that have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined, or added to, blended or combined with, or embedded within other goods or property.
• Ordinary wear and tear, considering the circumstances in which the goods are intended to be used.
• Parts incorrectly fitted and further damage resulting from such instances carried out by a non-accredited entity.

Goods will only be accepted for return, with handling fees forfeited, in cases of defects, damage, or if the received product differs from the ordered one. Any defects must be reported promptly, within 24 hours of receipt.

Incorrect Item Delivered

We strive for accuracy in product information, availability, pricing, delivery times, and associated fees on our platform. Please notify us within 24 hours if the item you received is not as described on your order. If we inadvertently deliver the wrong product to you or if the product is not as described on the website, or is missing any parts, please do not remove the product from its original packaging or any labels, and promptly inform us.

Goods Arrived Damaged

Should your goods arrive damaged, incomplete, or non-functional, we are committed to resolving the issue promptly. Please inform us within 24 hours of delivery for efficient resolution.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days.
• The Goods are in the original packaging.

The following Goods cannot be returned:

• The supply of Goods made to your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions.

Returns/Refunds

Goods will only be accepted for return and handling fee forfeited when defective, damaged, or if the product supplied is not the same product which was ordered.

If the Goods are defective in any way, this must be reported as soon as possible (no later than 24 hours after receiving).

Incorrect Item Delivered:

We do our best to ensure the product information, availability, purchase price, and associated delivery times and fees are accurately reflected on our site. Please notify us within 24 hours if the item you have received is not as described on your order.

However, should we accidentally deliver the wrong product to you or if the product is not as described on the website, or is missing any parts: Please do not remove the product from its original packaging or any of the stickers or labels and notify us as immediately.

Goods Arrived Damaged:

If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue. Please notify us within 24 hours of receiving the goods in order for the issue to be resolved effectively.

Return of Goods correctly supplied:

All Goods must be returned within 7 working days from the day that you have received it. You need to notify us prior to returning the goods to determine if a return will be granted.

• Courier fees for return of goods will be at your expense.
• No Goods will be accepted for return after 7 days from the date of receipt, this is established from the courier tracking system.
• No guarantees or returns or refunds will be granted on any electrical items.
• Return of goods, or canceled orders will automatically carry a 20% handling fee on the total amount of the order.
• Items that have been fitted, used, or sprayed will not be accepted for returns.
• Goods returned must be in resalable condition.
• Packaging of items returned must be original package/box (as it was delivered to you) and in a condition for reselling, unboxed items will not be considered for return.
• If you are returning Goods via courier, please package it carefully so that it does not happen to be damaged en-route. If we receive the goods damaged, a refund might be denied. Please include the Returns Request Number and a copy of your original invoice with any return.
• Goods purchased on promotion or sale may not be exchanged or returned.

Warranty:

A 12-month manufacturer warranty is issued on all goods supplied from the date of purchase with the exception of the following:

• Electrical or electronic component parts including switches and relays;
• Goods that have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within other goods or property;
• Ordinary wear and tear, having regard to the circumstances in which the goods are intended to ordinarily be used; and
• Parts incorrectly fitted and further damage resulting from such instances carried out by a non-accredited person or entity.

To qualify for the warranty on the item – the item needs to be installed by a mechanic/workshop that is an accredited member of the RMI. If the fitment is done by a non-accredited RMI member, the warranty will be null & void.

Refund Processing:

Refunds are handled within 2 to 7 working days after receiving confirmation (once confirmed funds can take up to 24-48 hours to reflect in your account once processed due to banking timelines)).